Our current projects

Our community of practice focuses on supporting older people.

Our approach is to work as a community of practice. Each of the SA Hub Provider Group members contributes and develops team members via working groups. These working groups focus on the SA Innovation Hub's mutally agreed project areas. These adapt and evolve as the teams learn and link ideas and projects. Some examples are provided below.
  1. SA Innovation Hub Evaluation
    Following the completion of the initial 12-month Hub Trial, consulting was engaged to identify the key benefits, challenges, outcomes and learning's from the Hub Trial, along with the critical success factors relating to a community of practice model of collaboration.
  2. Quality of Life
    The Hub has developed a continuous quality improvement approach that has a core focus on quality of life. We continue to work and evolve this framework together as we apply it in our organisations and iteratively learn together.
  3. Customer Engagement
    In conjunction with COTA the Hub is looking to develop organisational skills, knowledge and practice in engaging customers in what services they want delivered, how they want them delivered, when the want them delivered and by whom.
  4. Complaints Handling
    The Hub has published the Complaints Handling Principles framework which can be downloaded below.
  5. Governance
    The Hub is driving best practice governance. Working with the Boards of our organisations the Hub and has produced three documents outlining a best practice framework, current research and the project approach. Download links below.
  6. Leadership
    This project recognises the need for applied leadership development in order to innovate and lead change on the ground in the aged care sector to deliver excellence consistently across the nation. We are currently working on bringing an internationally recognised and evidence based program to South Australia in November 2016.
The results are captured in the Evaluation Report linked here.

Complaints Handling Framework

A3 Print Version

Effective Governance Framework

Effective Governance Research

Effective Governance Project